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Review Policy

At Your Devon Escape, we believe genuine guest feedback plays an essential role in maintaining high standards, building trust, and helping future guests’ book with confidence. We welcome and publish reviews from a range of trusted sources, ensuring they accurately reflect real guest experiences.

Where Our Reviews Come From

Our reviews are collected from the following platforms:

  • Online Travel Agencies (OTAs) such as Airbnb, Vrbo and similar booking platforms

  • Google Reviews submitted directly to our business profile

  • Direct website bookings, where guests are invited to leave feedback following their stay

All reviews displayed on our website originate from guests who have completed a confirmed stay at one of our managed properties.

Authenticity & Moderation

  • We do not edit, alter or fabricate reviews

  • Reviews are published in full, including both positive and constructive feedback

  • We reserve the right to withhold reviews that contain offensive language, personal data, or content unrelated to the stay itself

  • Reviews may be moderated for clarity (such as minor formatting or spelling corrections) without changing the meaning or sentiment

Using Reviews Across Platforms

To provide a clear and representative picture of guest experiences, reviews may be displayed across our website, marketing materials and property listings, regardless of the platform on which they were originally submitted.

Where reviews are sourced from third-party platforms, they remain the intellectual property of the original platform and reviewer.

Responding to Feedback

We actively monitor reviews and value the insight they provide. Where appropriate, we respond publicly or privately to feedback and use it to continuously improve our service, properties and guest experience.

Transparency for Owners & Guests

Our approach ensures:

  • Guests can book with confidence, knowing reviews are genuine and verified

  • Property owners benefit from honest feedback that helps enhance their property’s performance

  • A fair and balanced representation of each property and the service we provide

If you have any questions about our reviews or would like to discuss feedback in more detail, please feel free to contact our team.