Discover your perfect holiday let agency for 2024 and beyond
Are you in search of a new holiday letting agency? Look no further than Your Devon Escape. We are not just a company; we are the personal, professional, and affordable solution you have been seeking. Still need convincing? Let us break it down for you.
“We have been fortunate enough to work with a number of local and national agents as well as independent homeowners providing cleaning, laundry and management services for over 20 years. Those experiences have enabled us to understand completely, from the inside out, what works and what doesn’t.”
Paul Foy-Wright
Personal touch
At Your Devon Escape, we take pride in our hands-on approach and believe in the importance of that personal touch. Whether you are a guest or a homeowner, we are always just a message or call away, ready to address any queries or concerns. When it comes to finding a holiday letting agent that truly understands your needs, you are in the right place.
Professional expertise
Your Devon Escape was born out of a vision to bring something fresh to the industry. Brooke and Paul, our founders, boast over fifteen years of experience. We offer a dynamic addition to your property management needs. We focus on quality over quantity, providing a full package that sets us apart from other agencies.
Local connection
Our entire team lives locally because we believe it is crucial for delivering the exceptional service we offer. Brooke and Paul emphasise the importance of being on hand for recommendations, maintenance, or anything else you may need. We are not just a holiday letting agency; we have an office in the heart of Dartmouth and are part of your local community.
The full package
From the initial enquiry to post-stay cleaning and everything in-between, we have you covered. We handle all enquiries and bookings, market your property on our website and social media channels, and provide cleaning services post-guests. Simply put, we take care of it all, allowing you to sit back and relax.
No minimum letting period
Your property is your sanctuary, and we respect that. Unlike many other holiday let agencies, we do not impose a minimum letting period or require your property to be available for specific dates. It is your property, and you should be able to enjoy it whenever you want. While we can offer advice on availability, the ultimate decision rests with you.
Booking and marketing
We will advertise and market your property via our own and associated websites alongside using social media to showcase your property to as wide an audience as possible. We will handle all correspondence, from enquiries to your appointed cleaner/service providers.
We can offer you…
- A dedicated property manager: Your holiday home will be individually managed by our property manager, guaranteeing a complete and personalised focus on the needs of your home and guests.
- Owner bookings: We are here to help our property owners make the most of their holiday homes and do not restrict their annual usage in anyway. We do however expect to book the property for guests on a regular basis throughout the year.
- A personalised service for guests: Customer care is at the heart of what we do.
- Flexibility: Our booking service allows you the flexibility to make changes or offer discounts at short notice, quickly and efficiently.
- A Local Presence: With an office in the heart of Dartmouth we are visible to both our own guests and those that may be interested in placing a booking in person.
Low, transparent fees
At Your Devon Escape, we deliberately keep all our fees and costs clear and transparent.
We understand that letting your holiday home must be cost effective. We pride ourselves on offering an attractive commission rate structure that includes a one-off setup fee and a straightforward commission rate.
What’s included?
- All administration
- Professional photography of your holiday home
- Comprehensive welcome file
- PAT testing of all electrical items
- Priority access to an approved Fire Risk assessor
- Your Devon Escape and partner website listing
Our one-off setup fee is just £349 per property and our simple commission structure is a low flat rate of 13% + VAT per booking.
Let your property
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FAQs
When you let your home for the first time, it can be such an exciting, but also a daunting time. Remember, we are here to guide you through your letting journey! Here are some of our most common questions, and if you can’t find the answer you’re looking for, please do not hesitate to get in touch and we will be happy to help.
Of course, you can! Your property is your sanctuary, and we respect that. Unlike many other holiday letting agencies, we do not impose a minimum letting period or require your property to be available for specific dates, we do however expect to be able to let it as often as possible throughout the most popular seasons. It is your property, and you should be able to enjoy it whenever, and how often you want. Whilst we can offer advice on maximising the availability, the ultimate decision rests with you.
We understand that this can be quite worrying for owners and It is important to understand that wear and tear does happen, especially if you have had a busy summer season, with what we hope is large occupancy levels. Most guests will be respectful of your holiday home and for the most part, we take a sensible holding deposit which will help cover damages in case of an accident. We strongly advise that you take out the appropriate insurance to cover required.
In the rare event that your property does get damaged, we will come out, inspect and deal with the situation and ensure that any damages are communicated with the guests and yourselves.
We have noticed a growing demand for pet-friendly properties following a surge in pet ownership during the lockdown with 43% of the UK now owning a dog. Families are choosing to stay in the UK for their holidays and bringing their dogs with them.
Although very rare, occasionally dogs may create some minor damage. We have implemented a few rules to help minimise this:
- No dogs on sofas, beds or furniture.
- £25 additional cost per dog.
- No dogs should be left unattended in the property.
- It is their responsibility to clean up any mess.
With the Southwest Coastal Path on our doorstep, along with dog-friendly beaches, eateries, picturesque towns and vast fields, it really is the perfect place for guests to bring their four legged friend!
A welcome pack is an added extra and is always a nice touch for your guests to receive on arrival, especially as some of your guests may have travelled hours to visit. Even if you simply provide coffee, tea bags and milk, it will be much appreciated after a long journey! We can provide a selection of welcome packs on your behalf at an additional charge.
If you want to get even more creative, you can add fresh flowers, local cheese/cakes/jams and other household items. First impressions count and can often lead to positive first impressions as well as the all-important feedback/reviews.
We provide two packages for our owners and if you decide to take our full property management option, we will coordinate bookings, marketing, cleaning, laundry and management services so, whether you need us to change a light bulb or fix a broken chair, we will be there to help.
If a guest arrives at your property and has no hot water or the Wi-Fi isn’t working, don’t worry! If you choose our full property management option, our team will handle it without the need to contact you. Our dedicated team are on hand to help with any issues, giving you peace of mind that everything is covered and keeping you always updated.
At Your Devon Escape we deliberately keep all our fees and costs transparent and easy to make sense of. We also understand that letting your holiday home must be cost effective to make it worth doing in the first place, which is why our set up fee of £349 + VAT is just a one-off payment, and our commission is set an attractive and appealing rate of 13% + VAT. If you chose our Full Property Managed option, additional monthly charges will apply. We DO NOT charge you for cleaning or laundry, this is all offset against the booking and is paid for by the guest, giving you, the owner, the opportunity to maximise on the ever-popular short breaks and earn the extra income from your property all year round.
A resounding YES!, Statistics show that the average length of stay in the South West is currently running at 3.6 days demonstrating that short breaks is the way forward and that they are becoming increasingly popular amongst visitors. As we charge cleaning and linen direct to the guests, it makes short breaks more appealing and viable for owners as it provides maximum flexibility with their property, at no extra cost to them. Offering short breaks puts your property in front of a wider audience allowing more bookings, and ultimately, more income.
In the unfortunate situation that we received a bad review we will respond publicly to assure any future readers have a full understanding of whatever the issue was (it can be one-sided if not responded to). Responding also ensures that any feedback has been taken on board and that their suggestions or comments are being actioned.
Opening the calendar as far ahead as possible allows visitors to plan and secure the dates they wish. We advise that a minimum of 12-18 months ahead works well and allows you to book our periods for your own use, freeing them up as required.
Yes, each property has its own dedicated Property Manager who will monitor occupancy levels and advise you on where a special offer of some sort might help to entice a guest to either fill a short break or help bolster a low period. Nightly rates can also be adjusted so it’s not just reliant on special offers to entice a booking.